Managing the complaint
The following principles guide the QCT in managing a complaint against a teacher:
- the welfare and best interests of children are to be the primary consideration of the QCT
- a complaint should, wherever practicable, be raised with the teacher’s employing authority or other relevant agency in the first instance and the employing authority or relevant agency given the opportunity to take action on the complaint
- privacy and confidentiality shall be afforded to all parties to the complaint, as much as the Act allows
- procedural fairness and natural justice are key elements throughout the complaint process
- decisions about a compliant will be made on an individual basis weighing the merits of each case to ensure an appropriate decision is reached
- the complaint process will be unbiased, objective and impartial. If the complaint is progressed about a person, that person has the right to know the details of the complaint and be given the opportunity to make a statement of reply
- all people involved in the complaint process have the right to be supported by an appropriate third party
For Applicants
For Teachers
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