Queensland College of Teachers

Online Complaint Form

The QCT aspires to provide outstanding customer service and acknowledges it is accountable for how it is perceived by the public, teachers and interest groups. Feedback from the public, teachers and interest groups, relevant to their level of satisfaction with the service or actions of the QCT and its employees will be captured and analysed. The QCT believes that both constructive criticism and information from complaint data will contribute to business improvement and enhanced customer service.

This form is not to be used if you have a complaint about a teacher. Such a complaint should first be made to the Principal, governing body of the school (such as a Board or Council), or to the employing authority that employs the teacher (such as the Department of Education, Training and the Arts). Making a Complaint about a Teacher.

How we will use your information
Your information will help us to investigate your complaint. We will protect your personal information. There may be some circumstances where your personal information will need to be given to others as part of investigating your complaint. Information entered on this form will be put into our complaints
management system.

 

Title*		Anonymous complaints We accept anonymous or whistleblower complaints. You will need to provide sufficient information to enable us to consider your complaint. If you are submitting an anonymous complaint, type the word 'anonymous' in both family and first name fields (or click here).
First name*
Family name*
Gender	Male Female
Address
Address 2		What happens to your complaint? Your complaint will be given careful and prompt attention. Many complaints are finalised quickly. Complex or formal investigations may take much longer. If we are unable to make enquiries into your complaint we will explain why.
Suburb
State
Postcode
Country
Telephone business hours*		Phone Numbers Remember to include your area code. Please use numbers only - do not use brackets or hyphens.
Telephone after hours
Mobile
Email
Question 1* Outline what action, decision or conduct you are complaining about		Details to provide Set out your complaint as clearly and as briefly as possible. Focus on facts. Mention the steps you have taken to resolve the problem. Keep any relevant documents, including all contact with the QCT, because we may ask you for copies. Set out your complaint as clearly and as briefly as possible. Focus on facts. Mention the steps you have taken to resolve the problem. Keep any relevant documents, including all contact with the QCT, because we may ask you for copies.
Question 2* Provide details of your complaint
Question 3* What result are you seeking?		What result are you seeking? Please indicate what action you think should be taken to resolve your complaint.

 

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